Terms of Service

Terms of Service applicable to Medicines, Equipment sales or rental, or any services procured under the banner of kaer.in, through online or offline - official channel

1. Services and Use of Website or mobile application
Platform to facilitate transaction of business
1. Kaer.in provides Services through the Website or mobile application, which is a platform that facilitates the purchase of drugs and other pharmaceutical products, and services offered for sale by Sellers. You understand and agree that Kaer.in and the Website or mobile application or offline channel, merely provide hosting/platform services to its Users and persons browsing / visiting/engaging the Website or mobile application. All items offered for sale on the Website or mobile application or offline channel, and the content made available by the Sellers/ manufacturers/service providers of drugs/services/products and other pharmaceutical products (“Manufacturers”), are third party user generated contents. Kaer.in has no control over such third party user generated contents and does not - originate or initiate the transmission, or select the sender/recipient of the transmission, or the information contained in such transmission.
2. The Users understand and agree that all commercial / contractual terms, with respect to the sale/ purchase/ delivery and consumption of the drugs/healthcare services/medical-equipments and other pharmaceutical products or services are offered by and agreed to between Users and Sellers and the contract for purchase of any of the drugs/healthcare services/medical-equipments or other pharmaceutical products, or services, offered for sale on the Website or mobile application or offline under kaer banner, by the Sellers shall strictly be a bipartite contract between the Seller and the User.
3. The commercial / contractual terms include without limitation - price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties, safety, quality & their control, related to the goods and services offered for sale by the Sellers, and after sales services related to such goods and services. Kaer.in does not have any control over, and does not determine or advise or in any way involve itself in the offering or acceptance of, such commercial / contractual terms offered by and agreed to, between Users and Sellers.
Representation as to legal title
4. Kaer.in does not make any representation or warranty as to legal title of the goods and services offered for sale by the individual Sellers on the Website or mobile application or offline under kaer.in banner. At no time shall any right, title, claim or interest in the products sold through or displayed on the Website or mobile application or offline under kaer.in banner, vest with Kaer.in nor shall Kaer.in have any obligations or liabilities in respect of any transactions on the website or mobile application or offline under kaer.in banner. The Users agree and acknowledge that the ownership of the inventory of such goods and services shall always vest with the Sellers, who are advertising or offering them for sale on the Website or mobile application or offline under kaer.in banner and are the ultimate sellers.
5. The Users agree and acknowledge that the Seller shall be solely responsible for any claim/ liability/ damages that may arise in the event it is discovered that such Seller does not have the sole and exclusive legal ownership over the goods and services that have been offered for sale on the Website or mobile application or offline under kaer.in banner by such Seller, or did not have the absolute right, title and authority to deal in and offer for sale such goods and services on the Website or mobile application.
Possession and stocking
6. Kaer.in does not, at any point of time, take possession of, or stock any of the goods or services offered for sale by the Seller on the Website or mobile application or offline under kaer.in banner.
Non-Performance of Contact
7. The User accepts and acknowledges the following:
1. Kaer.in is not responsible for any unsatisfactory, delayed, non-performance or breach of the contract entered into between the User and Seller for purchase and sale of goods or services offered by such Sellers on the Website or mobile application, or offline under kaer.in banner;
2. Kaer.in cannot and does not guarantee that the concerned Seller will perform any transaction concluded on the Website or mobile application, or offline under kaer.in banner;
3. Seller is solely responsible for ensuring that the goods or services offered for sale on the Website or mobile application or offline under kaer.in banner are kept in stock for successful fulfilment of orders received. Consequently, Kaer.in is not responsible if the Seller does not satisfy the contract for sale of goods or services which are out of stock, back ordered or otherwise unavailable, but were shown as available on the Website or mobile application or offline under kaer.in banner at the time of placement of order by the User;
4. Kaer.in shall not and is not required to mediate or resolve any dispute or disagreement between Users and Sellers. In particular, company does not implicitly or explicitly support or endorse the sale or purchase of any items or services on the Website or mobile application, or offline under kaer.in banner;
5. Kaer.in may, at its sole discretion, suspend User’s ability to use or access the Website or mobile application, or offline services under kaer.in banner, at any time while Kaer.in investigates any complaints or alleged violation of the Terms of Use or for any other reason. In the event, Users find any wrong information on the Website or mobile application or offline under kaer.in banner in relation to such User, they can correct it themselves or contact Kaer.in immediately for such corrections. Kaer.in shall have no liability or responsibility in this regard.


Exhibition of drugs/healthcare services/medical equipments and publication of Content/ Information on the Website or mobile application, or offline under kaer.in banner
8. The Users agree and acknowledge that the respective Sellers are exhibiting their catalogue of drugs/ pharmaceutical products or services, and information in relation to such drugs/ pharmaceutical products or services, on the Website or mobile application, or offline under kaer.in banner
9. The contents provided on the Website or mobile application, including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals, is for information purposes only and does not constitute either an advertisement/ promotion of any drug/healthacare services/medical equipments being offered for sale by the Sellers on the Website or mobile application or offline under kaer.in banner or any professional medical advice, diagnosis, treatment or recommendations of any kind.
10. The Users acknowledge and agree that such Manufacturers / Sellers shall be solely responsible for ensuring that such third party generated information made available regarding the goods offered for sale on the Website or mobile application, are not misleading and describe the actual condition of the product/services. In this connection, it is solely the responsibility of the concerned Manufacturers/ Seller to ensure that all such information is accurate in all respects and there is no exaggeration or over emphasis on the specifics of such goods or services so as to mislead the Users in any manner. The Users acknowledge and understand that Kaer.in provides no warranty or representation with respect to the authenticity/ veracity of the information provided in the Website or mobile application or offline under kaer.in banner and the Users must run their own independent check. The Users agree and acknowledge that Kaer.in has not played any role in the ascertainment of the actual impact/ effect of any drug/medical services/equipments being offered for sale by the Sellers on the Website or mobile application. The Users agree and acknowledge that it shall not hold Kaer.in responsible or liable for any damages arising out of such reliance on third party user generated content by the User.

Consulting a Registered Medical Practitioner
11. The content of the Website or mobile application or offline under kaer.in banner, including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals, is for informational purposes only and does not constitute professional medical advice, diagnosis, treatment or recommendations of any kind.
12. You must always consult a Registered Medical Practitioner with any questions or concerns you may have regarding the suitability of any drug/medical services/equipment, offered for sale/rental by the Sellers on the Website or mobile application, in light of your individual needs and medical conditions. Reliance on any information appearing on the Website or mobile application, whether provided by Kaer.in, its content providers, visitors to the Website or mobile application or others, is solely at Your own risk, and Kaer.in shall not bear any liability for any loss/ injury that may arise due to Your reliance on any information published on the Website or mobile application. You further acknowledge and agree that should any claim/ damage/ liability arise as a result of any reliance placed by You on any information published on the Website or mobile application or offline under kaer.in banner, the manufacturers/ Sellers from whom said content is obtained and made available on the Website or mobile application shall be solely responsible for any claim/ damage/ liability arising as a result of any reliance being placed by the User on said content, and Kaer.in shall have no liability in relation to the same.
13. Users must never avoid or cause any delay in obtaining medical advice from a Registered Medical Practitioner or disregard any such medical advice duly obtained, because of any information provided on the Website or mobile application or offline under kaer.in banner. If you have or suspect that you have a medical problem or condition, please contact a Registered Medical Practitioner immediately.


Prescription Drugs
14. The Website or mobile application or offline under kaer.in banner is a platform that can be used by the Users to purchase various drugs and pharmaceutical products [including drugs which cannot be sold without a valid prescription duly issued by a Registered Medical Practitioner (“Prescription Drugs”)], offered for sale on the Website or mobile application by Sellers. In order to purchase Prescription Drugs from Sellers through the Website or mobile application, the Users are required to upload a scanned copy of the prescription on the Website or mobile application or email the same to Kaer.in. The order would not be internally processed and forwarded to the concerned Sellers by Kaer.in until it receives a copy of a valid prescription. The Users are also required to make the prescription available at the time of receipt of delivery of Prescription Drugs.
15. Kaer.in shall maintain a record of all the prescriptions uploaded by the User which may not or may be accessed by such User at any time in his account section and, subject to applicable laws, may also be used to re-order the prescribed medicines.
Substitution of Prescribed Drugs
16. Kaer.in doesn’t endorses purchase of substitution drugs unless it has been prescribed/confirmed by a registered medical practitioner and advises the sellers to refrain from such practices
17. The Users acknowledge and accept that the order for a substitute of a Prescription Drug would only be processed if the Registered Medical Practitioner has himself/ herself permitted for any other equivalent drug to be dispensed in place of the prescribed drug or if the prescription solely lists the salt names instead of a specific brand name.
18. The User further acknowledges and accepts that, in the absence of the above, the concerned pharmacist would only dispense a substitute drug in place of the prescribed drugs after obtaining suitable permission from the prescribing Registered Medical Practitioner.


Invitation to offer for sale
19. Notwithstanding anything else contained in any other part of Terms of Use, the listing of drugs/medical services/equipments and other pharmaceutical products on the Website or mobile application or offline under kaer.in banner, by the Sellers is merely an ‘invitation to an offer for sale’ and not an ‘offer for sale’. The placement of an order by User shall constitute an offer by such User to enter into an agreement with the Seller (“Offer”). Post the Offer, Kaer.in shall send an email to the User with the information on the Offer and may also send the details of the concerned Seller(s) who may undertake the sale, and such an email shall not be considered as an acceptance of the Offer. The acceptance of the Offer would only be undertaken by the pharmacist/seller (as applicable to the services requested) after the validation/ verification of the prescription by such pharmacist (in case of Prescription Drugs) and the ascertainment of the available stock in the relevant pharmacy (in the case of Prescription as well as other drugs/ pharmaceutical products), or by ascertaining the working/usage condition (as applicable), patient condition for medical services or equipments for rental,  by way of a confirmatory email to be sent to the User.
20. For the avoidance of any doubt, it is hereby clarified that any reference of the term ‘offer/ offered for sale by the Seller’, as appearing in the Terms of Use, shall be construed solely as an ‘invitation to offer for sale’ by any such Seller.
Transfer of Property and Completion of Sale
21. Upon acceptance of the Offer by the concerned Seller (being the pharmacist or medical services provider or equipment services provider), the drugs/ pharmaceutical products/medical services/equipments or services would be dispensed at the pharmacy/or applicable location, in accordance with the terms of the order placed by the User. Such dispensation shall also take place under the direct/ personal supervision of the Pharmacist, wherever required under the applicable law.
22. The User acknowledges and agrees that the property in the drugs/ pharmaceutical products or services ordered by the User shall stand immediately transferred to the User upon the dispensation of drugs (in accordance with Clause 4.10) and the raising of the invoice at the concerned pharmacy. Accordingly, the sale of drugs/ pharmaceutical products is concluded at the concerned pharmacy itself.
23. The invoice in relation to the drugs/ pharmaceutical products, and services that are required to be delivered to the User shall be issued by the concerned Seller (being the pharmacy) who is to process and satisfy the order for such drugs/ pharmaceutical products, and services.


Delivery of Drugs
24. User authorizes the transporter/ courier/ delivery personnel to be his agent for delivery of the drug or device from the concerned pharmacy to the address notified by the User. The goods shall be delivered by agent/ transporter/ courier/ delivery personnel, authorized by the user for the delivery of the goods from the concerned pharmacy to the address notified by the User, with no control over the goods and no additional obligation apart from standard delivery obligations and duty of care.
25. The User further accepts and acknowledges that kaer.in does not engage in the distribution of the concerned drugs or other pharmaceutical products, and may only connect user to third party transporter/ courier delivery personnel for the purposes of delivery of drugs or pharmaceutical products from the concerned pharmacy to the address notified by the User.
Compliance of Applicable Law
26. While communicating/ transacting with Sellers through the Website or mobile application or offline under kaer.in banner, the Users shall at all times ensure full compliance with the applicable provisions of the Drugs Act read with the Drugs Rules, as well as all other laws for the time being in force, and ensure due payment of applicable taxes. They must specifically ensure that they are in no way purchasing drugs or pharmaceutical products or services or Prescription Drugs without a valid prescription, which are prohibited under the Drugs Act (read with the Drugs Rules) as well as the other applicable laws for the time being in force.
27. The Users must also ensure that the prescription uploaded on the Website or mobile application or emailed to kaer.in for processing the order for Prescription Drugs is a valid prescription duly obtained from a registered medical practitioner. The Users acknowledge and accept that they shall bear all costs/ liability/ damages, caused to the Sellers or to kaer.in, as a result of any dispensation of Prescription Drugs by the Seller owing to the non-compliance by the User in this regard.
2. Payment, Fees and Taxes
1. Registration on the Website or mobile application and the access to the information provided on the Website or mobile application or offline under kaer.in banner is free. Kaer.in does not charge any fee for accessing, browsing and buying through the Website or mobile application or offline under kaer.in banner. The User agrees to make all payments directly to the respective Seller for purchase of goods from such Seller. The Sellers may choose to either personally collect such payment from the Users or may use the services of collection agents duly appointed in this regard. The Users agree and acknowledge that it shall not hold kaer.in responsible for any loss or damage caused to the User during the process, due to any acts or omission on the part of third parties viz. the Seller or the collection agents or for any actions/ omissions which are beyond the control of kaer.in

2. kaer.in may charge a usage fees for the subscription of medical services or equipment rentals or purchase of equipments. In such cases, kaer.in would issue a consolidated invoice, combining the subscription charge as well as usage fees, including applicable taxes, without differentiating the non-statutory charges

  
3. Covenants
1. You undertake that You shall not do any act or post, display, upload, modify, publish, transmit, update or share any information that -
0. belongs to another person and to which the User does not have any right;
1. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
2. infringes any patent, trademark, copyright or other intellectual proprietary rights of any third party;
3. violates any law for the time being in force;
4. impersonates another person;
5. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
6. is prohibited under applicable law for the time being in force including Drugs Act (read with the Drugs Rules), the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954, the Indian Penal Code, 1860, as amended from time to time and rules made there under;
7. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
2. The User is also prohibited from:
0. violating or attempting to violate the integrity or security of the Website or mobile application or any kaer.in Content;
1. transmitting any information (including job posts, messages and hyperlinks) on or through the Website or mobile application or offline under kaer.in banner that is disruptive or competitive to the provision of Services by kaer.in;
2. intentionally submitting on the Website or mobile application any incomplete, false or inaccurate information;
3. making any unsolicited communications to other Users;
4. using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website or mobile application;
5. attempting to decipher, decompile, disassemble or reverse engineer any part of the Website or mobile application;
6. copying or duplicating in any manner any of the kaer.in Content or other information available from the Website or mobile application or offline under kaer.in banner;
7. Framing or hot linking or deep linking any kaer.in Content.
3. Kaer.in, upon obtaining knowledge by itself or been brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information as mentioned in S. 4.2 above, shall be entitled to disable such information that is in contravention of S. 4.2. Kaer.in shall be entitled to preserve such information and associated records for at least 90 (ninety) days for production to governmental authorities for investigation purposes.
4. In case of non-compliance with any applicable laws, rules or regulations, or the Agreement (including the Privacy Policy) by a User, kaer.in has the right to immediately terminate the access or usage rights of the User to the Services and to remove noncompliant information.
4. Liability
1. The User accepts and acknowledges that kaer.in does not provide any representation or give any guarantee or warranty (whether express or implied, or whether arising by virtue of a statue or otherwise in law or from a course of dealing or usage or trade) in relation to the goods/services made available on their Website or mobile application or offline under kaer.in banner, including any guarantee or warrantee that such goods/services (i) are merchantable; (ii) fit for the purpose of which they are to be (or have been) purchased;(iii) have accurate description; (iv) do not cause any infringement; and (v) that the Sellers have legal title over the goods being offered for sale by them on the Website or mobile application or offline under kaer.in banner. kaer.in also does not provide any representation or give any guarantee or warranty (whether express or implied) about the Website or mobile application or offline under kaer.in banner or any of the Services offered.
2. The User further accepts and acknowledges that kaer.in does not verify any content or information provided by the Sellers/ or obtained from the Manufacturers, and to fullest extent permitted by law, disclaims all liability arising out of the User's use or reliance upon the Website or mobile application, the Services, the kaer.in Content, representations and warranties made by the Sellers or the content or information (provided by such Seller or obtained from the Manufacturers) on the Website or mobile application or any opinion or suggestion given or expressed by kaer.in or any Seller in relation to any User or Services provided by kaer.in.
3. The Website or mobile application may be linked to web pages and content of third parties, affiliates and business partners (collectively, Third Party Content”). Kaer.in does not control, endorse or adopt any Third Party Content and can make no guarantee as to its accuracy or completeness. The User acknowledges and agrees that kaer.in shall not be responsible or liable in any manner for the content, accuracy, validity, reliability, quality of such Third Party Content. Inclusion of any link on the Website or mobile application does not imply that kaer.in endorses the linked site. User may use the links and these services at User's own risk.
4. Kaer.in assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect User's equipment on account of User's access to, use of, or browsing the Website or mobile application or the downloading of any material, data, text, images, video content, or audio content from the Website or mobile application or offline under kaer.in banner. If a User is dissatisfied with the Website or mobile application or offline under kaer.in banner, User's sole remedy is to discontinue using the Website or mobile application or offline services under kaer.in banner.
5. The listing of Sellers on the Website or mobile application or offline under kaer.in banner is based on numerous factors including User's comments and feedbacks. In no event shall the Protected Entities – defined subsequently in this document be liable or responsible for the listing order of Sellers on the Website or mobile application.
6. To the maximum extent permitted by applicable law, kaer.in, its affiliates, independent contractors, service providers, consultants, licensors, agents, and representatives, and each of their respective directors, officers or employees (“Protected Entities”), shall not be liable for any direct, indirect, special, incidental, punitive, exemplary or consequential damages, or any other damages of any kind, arising from, or directly or indirectly related to, (i) the use of, or the inability to use, the Website or mobile application or the content or offline under kaer.in banner, materials and functions related thereto; (ii) User's provision of information via the Website or mobile application, or offline under kaer.in banner; even if such protected entity has been advised of the possibility of such damages.
7. In no event shall the Protected Entities be liable for, or in connection with, (i) the provision of, or failure to provide, all or any products or service by a Seller to any User; or (ii) any comments or feedback given by any of the Users in relation to the goods or services provided by any Seller; or (ii) any content posted, transmitted, exchanged or received by or on behalf of any User or other person on or through the Website or mobile application or offline under kaer.in banner.
8. In no event shall the total aggregate liability of the protected entities to a User for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to negligence, strict liability, product liability or otherwise) arising from the Terms of Use or a User's use of the Website or mobile application exceed an aggregate amount of Rs. 1000. Kaer.in accepts no liability for any errors or omissions, whether on behalf of the Users or third parties.
5. Indemnity
1. You agree to defend, indemnify and hold harmless kaer.in, its affiliates, independent contractors, service providers, consultants, licensors, agents, and representatives, and each of their respective directors, officers and employees, from and against any and all claims, losses, liability, damages, and/or costs (including, but not limited to, reasonable attorney fees and costs) arising from or related to (a) Your access to or use of Website or mobile application or offline services under kaer.in banner; (b) Your violation of the Terms of Use; (c) Your violation of any rights of another person/ entity, including infringement of their intellectual property rights; or (d) Your conduct in connection with the Website or mobile application or offline under kaer.in banner.
6. Modification of Website or mobile application
1. Kaer.in reserves the right to modify or discontinue, temporarily or permanently, the Website or mobile application or offline services under kaer.in banner or any features or portions thereof without prior notice. You agree that kaer.in will not be liable for any modification, suspension or discontinuance of the Website or mobile application or offline services under kaer.in banner or any other part thereof.
7. Termination
1. The provisions of this Agreement shall continue to apply until terminated by either You or kaer.in as set for below:
0. If You want to terminate this Agreement with kaer.in, You may do so by:
i. not accessing the Website or mobile application or using offline services under kaer.in banner; or
ii. Closing your accounts for all of the Services that you use.
1. Kaer.in reserves the right to, at any time, and with or without notice, terminate this Agreement with You if:
i. You breach any of applicable law, including but not limited to the Drugs Act and the rules issued thereunder or the provisions of this Agreements or the terms of the Privacy Policy or any other terms, conditions, or policies that may be applicable to You from time to time (or have acted in a manner that clearly shows that You do not intend to, or are unable to, comply with the same); or
ii. Kaer.in is unable to verify or authenticate any information provided to kaer.in by You; or
iii. Kaer.in believes, in its sole discretion, that Your actions may cause legal liability for kaer.in (or any of its affiliates, independent contractors, service providers, consultants, licensors, agents, and representatives) or are contrary to the interests of the Website or mobile application or offline services under kaer.in banner; or
iv. Kaer.in is required to do so by law; or
v. if You fail to provide (or after providing such consent, later revoke) the consents necessary or desirable for kaer.in to provide the Services to You; or
vi. The provision of the Services to you, or to the general public, is in kaer.in’s opinion, no longer commercially viable; or
vii. Kaer.in has elected to discontinue, with or without reason, access to the Website or mobile application or offline services under kaer.in banner or the Services (or any part thereof) .
2. Kaer.in may also terminate or suspend (temporarily or permanently) all or a portion of your account or access to the Services, with or without reason. Except as may be set forth in any of the terms applicable to a particular Service, termination of Your account may include: (i) removal of access to all offerings within the Website or mobile application or offline services under kaer.in banner or with respect to the Services; and (ii) barring You from further use or access of the Website or mobile application or offline services under kaer.in banner or of any of the Services.
3. Once terminated or suspended (temporarily or permanently), you may not continue to use the Website or mobile application or offline services under kaer.in banner under the same account, a different account or re-register under a new account.
4. Upon termination of this Agreement, kaer.in shall have no obligation to maintain or provide any of Your data and may thereafter, unless legally prohibited, delete all Your data in its systems or otherwise in its possession or under its control, including but not limited to Your personal information, log-in ID and password, order details (including any prescriptions uploaded, patients' vitals etc.) and all related information, files and materials associated with or inside Your account (or any part thereof).
5. The right to terminate/ suspend the account is in addition to, and without prejudice to, kaer.in’s right to initiate action against the User, in accordance with Clause [•] (Damages) of the Terms of Use.
8. Force Majeure
1. The User accepts and acknowledges that kaer.in or the Sellers shall not be liable for any loss or damage caused to the User as a result of delay or default or deficiency or failure in the Services as a result of any natural disasters, fire, riots, civil disturbances, actions or decrees of governmental bodies, communication line failures (which are not caused due to the fault of the User), or any other delay or default or deficiency or failure which arises from causes beyond kaer.in or the Seller’s reasonable control (“Force Majeure Event”). In the event of any Force Majeure Event arising, kaer.in or the Seller, depending on whose performance has been impacted under the Terms of Use, shall immediately give notice to the User of the facts which constitute the Force Majeure Event.
9. Governing Law and Dispute Resolution
1. This Agreement and any contractual obligation between kaer.in and User will be governed by the laws of India, without reference to the conflict of laws principles. Any legal action or proceeding related to your access to, or use of, the Website or mobile application or offline services under kaer.in banner or these Terms of Use shall be subject to the exclusive jurisdiction of the courts at Patna.
10. Survival
1. Even after termination, certain obligations mentioned under Covenants, Liability, Indemnity, Intellectual Property, Dispute Resolution will continue and survive termination.
11. Severability
1. If any provision of this Terms of Use is deemed invalid, unlawful, void or for any other reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any of the remaining provisions.
12. Contact Information
1. If any User has any grievance, comment, question or suggestion regarding any of our Services, please contact our customer service at
info@kaer.in
2. If a User has any questions concerning kaer.in, the Website or mobile application, this Agreement, or anything related to any of the foregoing, kaer.in can be reached at the following email address – info@kaer.in or via the contact information available from the following link:
https://www.kaer.in/pages/contact-us

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Terms of Services related to equipment rental/sales and medical services (nursing services, attendant services etc. as and when applicable). These Terms of Services, are applied along with the other Terms of Services mentioned in other areas of this page/document/website, as and when applicable

1. User and Seller understands that kaer.in is facilitating platform for the Sellers to provide the services

2. User agree to the Terms of Usage when they start subscribing the medical services as well as equipment rental services

3. User and Seller agrees to ensure the safety of the security and safety of the medical services provider and staff within and outside their campus, for the duration of the services/contract

4. User agrees to pay 30% or 30 days of subscription amount as advance, whichever is more for the subscription duration. In case of equipment rentals the advance/security deposit would vary based on equipment and User location.

4.1 Advance/Security deposit would be refunded subject to the condition of the equipments returned or on the pending amount (including any interest due to delayed payment) on the date of closure of medical services. Post-deduction of the liable amount, rest, if left, would be returned to the User.

4.2 Failure to pay may result in termination of the services

4.3 Delay in payment would cause an interest of 2% per day on the pending amount exclusive of any taxes and charges

4.4 Seller authorizes kaer.in to collect payment on their behalf. User needs to make the payment to kaer.in representative as per the invoices/order summary/bill (as the case may be) for the subscribed services

5. User agrees to process timely payment on a weekly basis or as agreed as specific to the subscription period. Failure to do so, would consume the advance provided, thereafter consumption of advance amount services would be terminated. User may or may not get a notification regarding the same

6. User agrees to not directly hire provided resources (human or non-human) for the duration of 60 days, since the termination/completion of services procured through the kaer.in platform including website, mobile application or offline under kaer.in banner. Written intimation and permission might be needed in special case

7. Invoices or Order Summary (as the case may be, or on the case to case basis) or both would be provided on the payment towards the subscription. Invoices or Order Summary (as the case may be, or on the case to case basis), would be provided for each payment or as consolidated for the entire subscription. The same would be as per the discretion of the kaer.in

8. Invoices or Order Summary (as the case may be, or on the case to case basis), would be shared digitally, over e-mail/WhatsApp/website/mobile app ( as the case may be). 

8.1 Invoices or Order Summary (as the case may be, or on the case to case basis) would be issued by the Seller the payment is received by them (as applicable)

9. User can terminate the services within 48 hours of availing the medical services, if the User is dissatisfied. In such cases, the User may not need to pay the subscription charges, unless it is found that user is involved in any mal-practice - as defined in this/other aspect of Terms of Service. In such cases, User might be charged with penalty, as defined in this document/website/contract

10. User may need to sign a separate contract with Kaer.in/Seller, and both Terms of Services would be applicable on the User. In case of conflict, the Terms of Services mentioned in this document/website would be valid

11. Users would ensure the proper usage of the equipments on rental/sales, as per the instruction specific to the equipment shared with them verbally/written document through website/brochure by Seller or Manufacturer. Failure to do so, would attract penalty, voiding of warranty, as well as, cost of equipment on rent needs to be borne by the User

 12. User and Seller agree to defend, indemnify and hold harmless kaer.in, its affiliates, independent contractors, service providers, consultants, licensors, agents, and representatives, and each of their respective directors, officers and employees, from and against any and all claims, losses, liability, damages, and/or costs (including, but not limited to, reasonable attorney fees and costs) arising from 1) Services provided 2) Human and non-human resources and their services 3) Quality of services provided by resources (human and non-human) of the Seller 4) Loss of life of the patient/User due to any reason including illness, mistake on part of human resource, equipment etc. 5) Theft or act of theft committed by the human resources of the Seller

12.1. User should investigate and scan the belonging of the human resources of the Seller everyday, during entry and exit, and at other times. kaer.in is not responsible for any loss arising out of any misconduct of staff, and it is sole responsibility of the User to ascertain, stop and inform. User may terminate services with clearing dues, if any. Consequently, kaer.in can also stop the services  or enable the platform for replacement ( as per the discretion of kaer.in), upon information, and post clearance of dues by User. 

12.2 It is assumed that User are under constant supervision of their medical practitioner. And are being constantly monitored, as per the need. User also ensures arrangement of all the equipments, medicines, pathology tests etc., for the sound health of the User.

 13. User could be the consumer or customer buying/ordering or the services or patient, as the case may be. In case both are same, in case of loss of life of User, next kin would be liable for payment and clearance of dues

14. The serviceable/working hours are 10AM to 6AM from Monday to Friday, excluding hoildays. Any grievances/complaints/requests/services would be attended to or provided only during the above mentioned duration.

14.1 Seller would require a minimum of 2 business days to deliver or replace or pick equipment to be rented or sold (as applicable)

14.2 Seller would require 2 business days to provide or replace human resource in case of subscription of medical services

 

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Terms of service applicable to Pathological Test, diagnostic Medical scans and Nuclear medicine, and other services . These Terms of Use are applicable along with other Terms of Use provided on www.kaer.in related to other Services provided on the Website or mobile application or offline under kaer.in banner
1. Overview of this document
1. These Terms of Use, read together with the privacy policy set out in Part A above, constitute a legal and binding contract between you, the User (whether you are a visitor or a User) of the one part, and kaer.in of the other Part (the “Agreement”) providing, among other things, the terms and conditions for use of subscription services, primarily a web based practice, with the management software hosted and managed remotely through the Website or mobile application. The site www.kaer.in is owned and operated by Tickle Healthcare Technology Services Pvt. Ltd.
2. You must be 18 (eighteen) years of age or older to use this computer resource, or visit or use the Website or mobile application in any manner. By visiting the Website or mobile application or accepting this Agreement, you represent and warrant to the Company that you are 18 (eighteen) years of age or older, and that you have the right, authority and capacity to use the Website or mobile application and agree to and abide by this Agreement.
3. The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but limited to:
a. the Indian Contract Act, 1872,
b. the (Indian) Information Technology Act, 2000, and
c. the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the “IG Rules”).
4. A condition of the User’s use of and access to the Website or mobile application and to the Services is the User’s acceptance of this Agreement. Any User that does not agree with any provisions of the same is required to leave this computer resource / the Website or mobile application immediately and immediately discontinue use of all other Services.
5. Company recommends that you must read the terms of use carefully. YOUR USE OF SERVICES ON THE WEBSITE OR MOBILE APPLICATION MEANS YOU ARE CONSENTING TO THIS AGREEMENT.
6. Company authorizes the User to view and access the content available on or from the Website or mobile application solely for visiting, ordering, receiving, conducting and communicating only as per this Agreement. The contents of the Website or mobile application, information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content on the Website or mobile application (collectively, "kaer.in Content"), are the property of kaer.in and are protected under copyright, trademark and other laws. User shall not modify the kaer.in Content or reproduce, display, publicly perform, distribute, or otherwise use the kaer.in Content in any way for any public or commercial purpose or for personal gain.
7. Multiple people are not permitted to share the same/single log-in.
2. Services and use of Website or mobile application
1. Company provides Services through the Website or mobile application, it is a marketplace and facilitating the customers/ users to avail Services/Packages facilities through website or mobile application. Company is not and shall not be responsible for any sample collected, tests conducted, medicine provided and reports generated by the labs and does not deals with any of User’s client or patient managed by User through the Website or mobile application and only provides Services to User through the Website or mobile application. Use of the Website or mobile application may require the User to use software, user has to ensure the procurement of such software from the concerned providers. User agrees to use the Website or mobile application and the materials provided therein only for purposes that are permitted by: (a) this Agreement; and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.
2. User may not access the Services if the User is Company’s direct competitor, except with Company’s prior written consent. In addition, the User may not access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.
3. Kaer.in will provide to the User basic support for the Services at no additional charge, and/or upgraded support if purchased separately and will use commercially reasonable efforts to make the Services available 24 (twenty four) hours a day, 7 (seven) days a week, except for (i) planned downtime or (ii) any unavailability caused by circumstances beyond kaer.in’s reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labour problems, or internet service provider failures or delays. Kaer.in will provide the Services only in accordance with applicable laws and government regulations.
4. The Services may be subject to certain limitations, such as, limits on disk storage space, on the number of calls Users are permitted to make against kaer.in’s application programming interface, and, other limitations dependent on the User plan, for example, number of SMS, or number of users. Any such limitations are specified in the User plans. The Services provide real-time information to enable User to monitor such User’s compliance with such limitations.
5. Notwithstanding anything to the contrary contained herein, User alone shall be liable for User’s dealings and interaction with clients or diagnostic centres contacted or managed through the Website or mobile application and kaer.in shall have no liability or responsibility in this regard. Kaer.in does not guarantee or make any representation with respect to the correctness, completeness or accuracy of the information or details provided by such client, diagnostic centre or any third party through the Website or mobile application. The Services should not be used for emergency appointment purposes.
6. Notwithstanding anything to the contrary contained herein, Health Centre/ Labs alone shall be liable for dealings and interaction with clients contacted or managed through the Website or mobile application and kaer.in shall have no liability or responsibility in this regard. Kaer.in does not guarantee or make any representation with respect to the correctness, completeness or accuracy of the tests conducted and reports generated by diagnostic centre/ labs.
7. Kaer.in may, at its sole discretion, suspend User’s ability to use or access the Website or mobile application at any time while kaer.in investigates complaints or alleged violations of this Agreement, or for any other reason. Kaer.in has the right to edit profiles of diagnostic centres to make them more suitable for Package searches on the Website or mobile application. If Users find any wrong information on the Website or mobile application in relation to such User, they can correct it themselves or contact kaer.in immediately for such corrections. Kaer.in shall have no liability or responsibility in this regard.
8. Payment, Fees and Taxes:
a. The User agrees to pay all Package fees, consulting fees and other fees applicable to User’s use of Services and the User shall not circumvent the fee structure. The fee is dependent on the Services/Packages that User purchases and not on actual usage of the Services.
b. Each User / member is solely responsible for payment of all taxes, legal compliances, and statutory registrations and reporting. Kaer.in is in no way responsible for any of the taxes except for its own liable taxes
c. The fees could be paid online through the facility made on the Website or mobile application. Third parties support and services are required to process online fee payment. Kaer.in is not responsible for any loss or damage caused to User during this process as these third parties are beyond the control of kaer.in. The fees could also be paid offline and be either collected personally from the User or required to be e-mailed to kaer.in at the following address
kaer@kaer.in
d. All fees are exclusive of applicable taxes.
e. Kaer.in reserves the right to modify the fee structure by providing on the Website or mobile application which shall be considered as valid and agreed communication.
f. In order to process the payments, kaer.in might require details of User’s bank account, credit card number etc. Please check our privacy policy part A of this document on how kaer.in uses the confidential information provided by Users.
3. Collection, Use, Storage and Transfer of Personal Information
1. The terms “personal information” and “sensitive personal data or information” are defined under the SPI Rules, and are reproduced in the privacy policy.
2. The privacy policy sets out:
a. The type of information collected from Users, including sensitive personal data or information;
b. The purpose, means and modes of usage of such information; and
c. How and to whom kaer.in will disclose such information.
3. The User is expected to read and understand the privacy policy, so as to ensure that he or she has the knowledge of:
a. the fact that the information is being collected;
b. the purpose for which the information is being collected;
c. the intended recipients of the information;
d. the name and address of the agency that is collecting the information and the agency that will retain the information; and
e. The various rights available to such Users in respect of such information.
4. Kaer.in shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to kaer.in or any other person acting on behalf of kaer.in.
5. The use of this computer resource involves every User’s browsing history being stored and submitted to the appropriate authorities. The consent and procedure for such collection and submission is provided in the privacy policy.
6. The User is responsible for maintaining the confidentiality of the User’s account access information and password. The User shall be responsible for all uses of the User’s account and password, whether or not authorized by the User. The User shall immediately notify kaer.in of any actual or suspected unauthorized use of the User’s account or password.
7. If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or kaer.in has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, kaer.in has the right to suspend or terminate such account at its sole discretion.
8. User do hereby authorise the kaer.in and its officials to collect the electronic copy of the report from the Health centre/ Labs and provide the same to the users.
4. Covenants:
1. As mandated by Regulation 3(2) of the IG Rules, kaer.in hereby informs the User that the User is not permitted to host, display, upload, modify, publish, transmit, update or share any information that
a. belongs to another person and to which the User does not have any right to;
b. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
c. harm minors in any way;
d. infringes any patent, trademark, copyright or other proprietary rights;
e. violates any law for the time benign force;
f. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
g. impersonate another person;
h. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
i. Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.
2. The User is also prohibited from:
a. violating or attempting to violate the integrity or security of the Website or mobile application or any kaer.in Content;
b. transmitting any information (including job posts, messages and hyperlinks) on or through the Website or mobile application that is disruptive or competitive to the provision of Services by kaer.in;
c. intentionally submitting on the Website or mobile application any incomplete, false or inaccurate information;
d. making any unsolicited communications to other Users;
e. using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website or mobile application;
f. attempting to decipher, decompile, disassemble or reverse engineer any part of the Website or mobile application;
g. copying or duplicating in any manner any of the kaer.in Content or other information available from the Website or mobile application; and
h. Framing or hot linking or deep linking any kaer.in Content.
3. Kaer.in, upon obtaining knowledge by itself or been brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information as mentioned in section 4.2 above, shall be entitled to disable such information that is in contravention of section 4.2. Kaer.in shall be entitled to preserve such information and associated records for at least 90 (ninety) days for production to governmental authorities for investigation purposes.
4. In case of non-compliance with any applicable laws, rules or regulations, or the Agreement (including the privacy policy) by a User, kaer.in has the right to immediately terminate the access or usage rights of the User to the Services and to remove non-compliant information.
5. Kaer.in may disclose or transfer User Information (as defined in the privacy policy) to its affiliates in other countries, and you hereby consent to such transfer. The SPI Rules only permit kaer.in to transfer sensitive personal data or information including any information, to any other body corporate or a person in India, or located in any other country, that ensures the same level of data protection that is adhered to by kaer.in provided for under the SPI Rules, only if such transfer is necessary for the performance of the lawful contract between kaer.in or any person on its behalf and the user or where the User has consented to data transfer.
5. Liability
1. Kaer.in shall not be responsible or liable in any manner to the Users for any losses, damage, injuries or expenses incurred by the Users as a result of any disclosures made by kaer.in, where the User has consented to the making of disclosures by kaer.in. If the User had revoked such consent under the terms of the privacy policy, then kaer.in shall not be responsible or liable in any manner to the User for any losses, damage, injuries or expenses incurred by the User as a result of any disclosures made by kaer.in prior to its actual receipt of such revocation.
2. The User shall not hold kaer.in responsible or liable in any way for any disclosures by kaer.in under Regulation 6 of the SPI Rules.
3. The Services provided by kaer.in or any of its licensors or providers are provided "as is," as available, and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade). Kaer.in does not provide or make any representation, warranty or guaranty, express or implied about the Website or mobile application or the Services. Kaer.in does not verify any content or information provided by the Users/ diagnostic centres on the Website or mobile application and to the fullest extent permitted by law, disclaims all liability arising out of the User’s use or reliance upon the Website or mobile application, the Services, the kaer.in Content, representations and warranties made by the Users/ diagnostic centres or the content or information provided by such Users/ diagnostic centres on the Website or mobile application or any loss arising out of the manner in which the Services have been rendered.
4. The Website or mobile application may be linked to the website or mobile application of third parties, affiliates and business partners. Kaer.in has no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such website or mobile applications or made available by/through our Website or mobile application. Inclusion of any link on the Website or mobile application does not imply that kaer.in endorses the linked site. User may use the links and these services at User’s own risk.
5. Kaer.in shall not be responsible for the mishaps/missed services due to no service/no show from the lab for sample collection; kaer.in shall not be responsible for any error in the sample collection and/ or reports generated by the Labs/ Health Centres;
6. Kaer.in assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect User’s equipment on account of User’s access to, use of, or browsing the Website or mobile application or the downloading of any material, data, text, images, video content, or audio content from the Website or mobile application. If a User is dissatisfied with the Website or mobile application, User’s sole remedy is to discontinue using the Website or mobile application.
7. In no event, including but not limited to negligence, shall kaer.in, or any of its directors, officers, employees, agents or content or service providers (collectively, the “protected entities”) be liable for any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to, the use of, or the inability to use, the Website or mobile application or the content, materials and functions related thereto, User’s provision of information via the Website or mobile application, lost business, lost sales or lost life, even if such protected entity has been advised of the possibility of such damages. In no event shall the protected entities be liable for provision of or failure to provide all or any service by a User/ diagnostic centre/health centre/scan-centre to any User/ client. In no event shall the protected entities be liable for or in connection with any content posted, transmitted, exchanged or received by or on behalf of any User or other person on or through the Website or mobile application. In no event shall the total aggregate liability of the protected entities to a User for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from the terms and conditions or a User’s use of the Website or mobile application exceed, in the aggregate Rs. 1,000/-.
8. In no event shall the protected entities be liable for failure on the part of the diagnostic centres to provide agreed services or to make provisions for the carrying out the Services. In no event shall the protected entities be liable for any comments or feedback given by any of the Users in relation to the services provided by any diagnostic centres.
9. The listing of diagnostic centres/health centres on the Website or mobile application is based on numerous factors including User’s comments and feedbacks. In no event shall the protected entities be liable or responsible for the listing order of diagnostic centres on the Website or mobile application.
6. Indemnity
1. User agrees to indemnify and hold harmless kaer.in, its affiliates, officers, directors, employees, consultants, licensors, agents, and representatives from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from his/her/its access to or use of Website or mobile application, violation of this Agreement, or infringement by any other user of any intellectual property or other right of any person or entity. Kaer.in will notify you promptly of any such claim, loss, liability, or demand, and in addition to your foregoing obligations, you agree to provide us with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.
7. Term, Termination and Disputes
1. This Agreement will remain in full force and effect while the User is a user of the Website or mobile application in any form or capacity.
2. Kaer.in reserves the right to terminate this Agreement, in case:
a. A User breaches any terms and conditions of this Terms of Use or privacy policy;
b. Kaer.in is unable to verify or authenticate any information provided to kaer.in by a User; or
c. Kaer.in believes in its sole discretion that User’s actions may cause legal liability for such User, other Users or for kaer.in or are contrary to the interests of the Website or mobile application.
3. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data, messages, files and other material kept on the Website or mobile application by such User. The User shall ensure that he/she/it has continuous backup of the Services the User has rendered in order to comply with his/her/its record keeping process and practices.
4. Return of User’s Data: Upon request by a User made within 30 (thirty) days after the effective date of termination of a registration, kaer.in shall make available to the User for download a copy of such User’s data in comma separated value (.csv) format. After such 30 (thirty) days period, kaer.in shall have no obligation to maintain or provide any of User’s data and shall thereafter, unless legally prohibited, delete all User’s data in its systems or otherwise in its possession or under its control.
5. Kaer.in reserves the right, at its sole discretion, to pursue all of its legal remedies, including but not limited to deletion of the User’s content from the Website or mobile application with or without ability to access the Website or mobile application and the other Services, upon any breach by the User of this Agreement or if kaer.in is unable to verify or authenticate any information the User submits to kaer.in, or if the User fails to provide (or after providing such consent, later revokes) the consents necessary or desirable for kaer.in to provide the Services to the User.
6. This Agreement and any contractual obligation between kaer.in and User will be governed by the laws of India, subject to the exclusive jurisdiction of Courts in Patna.
7. All disputes will be subject to arbitration in Patna in English by a single arbitrator appointed by kaer.in under the Arbitration and Conciliation Act, 1996.
8. Even after termination, certain obligations mentioned under Covenants, Liability, Indemnity, Intellectual Property, Dispute Resolution will continue and survive termination.
8. Severability & Waiver Contact Information
1. If any provision of this Terms of Use is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.
9. We Do Not Provide Medical Advice:
The information that you obtain or receive from kaer.in, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Website or mobile application is for informational and scheduling purposes only. THE INFORMATION PROVIDED ON THE WEBSITE OR MOBILE APPLICATION IS NOT INTENDED AS A SUBSTITUTE FOR, NOR DOES IT REPLACE, PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. DO NOT DISREGARD, AVOID OR DELAY OBTAINING MEDICAL ADVICE FROM A QUALIFIED HEALTH CARE PROFESSIONAL BECAUSE OF SOMETHING YOU MAY HAVE READ ON THE SITE. DO NOT USE THE SITE FOR EMERGENCY MEDICAL NEEDS. YOUR USE OF INFORMATION PROVIDED ON THE WEBSITE OR MOBILE APPLICATION IS SOLELY AT YOUR OWN RISK. NOTHING STATED OR POSTED ON THE SITE OR AVAILABLE THROUGH ANY SERVICES IS INTENDED TO BE, AND MUST NOT BE TAKEN TO BE, THE PRACTICE OF MEDICINE OR THE PROVISION OF MEDICAL CARE. We do not recommend or endorse any specific tests/nuclear medicine/scan, physicians, procedures, opinions, or other information that may appear on the Site. If you rely on any of the information provided by the Website or mobile application, you do so solely at your own risk.
10. No Doctor Patient Relationship:
NO LICENSED MEDICAL PROFESSIONAL/PATIENT RELATIONSHIP IS CREATED BY USING INFORMATION PROVIDED BY OR THROUGH THE USE OF THE WEBSITE OR MOBILE APPLICATION INCLUDING, BUT NOT LIMITED TO, THE FIND A TEST/SCAN/NUCLEAR MEDICINE FEATURE, LINKS TO OTHER SITES OR ANY ASSISTANCE WE MAY PROVIDE TO HELP YOU FIND AN APPROPRIATE MEDICAL PROFESSIONAL/DIAGNOSTIC CENTER/HEALTH CENTER OR SPECIALIST IN ANY FIELD CONDUCTING TEST/SCAN/NUCLEAR MEDICINE. WE MAKE NO GUARANTEES, REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO PROFESSIONAL QUALIFICATIONS, EXPERTISE, AND QUALITY OF WORK OR OTHER INFORMATION HEREIN. FURTHER WE DO NOT IN ANY WAY ENDORSE ANY INDIVIDUAL DESCRIBED HEREIN. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DECISION MADE OR ACTION TAKEN BY YOU IN RELIANCE ON SUCH INFORMATION. We have no control over, and cannot guarantee the availability of any diagnostic centre/health centre/medical-scan centre/nuclear medicine centre at any particular time. We will not be liable for cancelled or otherwise unfulfilled appointments or any injury resulting therefrom, or for any other injury resulting from the use of the Website or mobile application or Services whatsoever. You are strongly advised to perform your own investigation prior to selecting a health care diagnostic centre by making confirming telephone calls to the relevant diagnostic centre. Any kind of an engagement with the third parties including with the diagnostic centre would be on a principal to principal basis on the best judgement of yourself.
11. Contact Information
1. If any User has any question, issue, complaint regarding any of our Services, please contact our customer service at kaer@kaer.in.
2. If a User has any questions concerning kaer.in, the Website or mobile application, this Agreement, or anything related to any of the foregoing, kaer.in can be reached at the following email address – info@kaer.in or via the contact information available from the following hyperlink: https://www.kaer.in/pages/contact-us